for the Steigenberger Hotel & Resort Camp de Mar
As of October 2025
1. Scope
These terms and conditions apply to all contracts for the booking of hotel rooms for accommodation and to all related services provided by the hotel, e.g., catering, wellness, or event rooms.
The term “hotel accommodation contract” also includes the terms accommodation contract, guest accommodation contract, or hotel room contract.
The subletting or re-letting of the booked rooms, as well as their use for purposes other than private or business overnight stays, is only permitted with the prior written consent of the hotel.
Guests' own terms and conditions shall only apply if they have been expressly agreed in writing.
2. Conclusion of contract & Limitation period
A contract is concluded when the hotel accepts a booking request – verbally, in writing, or via digital booking channels.
All claims against the hotel expire one year after the legally stipulated start of the limitation period. This does not apply to damage to life, limb, or health, or to damage caused by gross negligence or intent.
3. Services & Prices
The hotel provides the booked rooms and agreed services.
Guests undertake to pay the agreed price – including for services provided by third parties that were arranged through the hotel.
All prices include the statutory taxes applicable at the time of conclusion of the contract. Municipal taxes such as visitor's tax are not included.
If taxes or levies change after the contract has been concluded, prices may be adjusted accordingly – for consumers only if there are more than four months between the booking and the stay.
4. Terms of payment
Invoices are payable without deduction within 10 days of receipt.
The hotel may demand a reasonable advance payment or security deposit at any time – e.g. by credit card guarantee.
In the event of late payment, the statutory provisions shall apply.
Offsetting against claims against the hotel is only possible if these are undisputed or have been legally established.
5. Cancellation & No-show
Cancellation free of charge is only possible if this has been expressly agreed or is provided for by law.
If a free right of withdrawal within a certain period has been agreed, this shall lapse if it is not exercised in due time.
If the booking is not canceled and the room is not used, the full price shall remain payable – less any savings made through re-letting.
The hotel may charge the following flat rates:
90% of the room price for overnight stays with or without breakfast
70% for half board
60% for full board
Guests reserve the right to prove that no damage or less damage has been incurred.
6. Cancellation by the hotel
The hotel is entitled to withdraw from the contract if:
agreed advance payments are not made,
the stay was booked under false information,
the booking violates legal regulations or public safety,
force majeure or unforeseeable events make performance impossible.
Justified withdrawal does not justify any claims for damages.
7. Arrival & departure
A claim to a specific room only exists if this has been agreed in writing.
Rooms are available from 3:00 p.m. on the day of arrival.
Rooms must be vacated by 12:00 noon on the day of departure.
In the event of late departure, the hotel may charge 50% of the room rate until 6:00 p.m. and 90% after 6:00 p.m. Guests are free to prove that no or lower costs were incurred.
8. Liability
The hotel is liable for damage to life, limb, or health, as well as for gross negligence.
We recommend using the hotel safe for valuables.
The hotel is only liable for vehicles on the hotel premises within the scope of the statutory provisions.
Wake-up calls, messages, and goods shipments will be handled with care, but without liability for loss or delay, except in cases of gross negligence.
9. Final provisions
Changes and additions to the contract must be made in writing.
The place of performance and jurisdiction for business transactions is Hamburg.
German law applies exclusively.
Should any clause of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.
Contractual partner and responsible party:
RIMC Camp de Mar Hotelmanagement S.L.U.
Calle Taula No 2
E-07160 Camp de Mar, Mallorca
CIF B-57901654